Effective date: December 28, 2020
Last revised: November 30, 2021
Welcome to Unlock NYC! We build free and inclusive technology that makes the apartment search process transparent and fair. Our website and tools are free to use, but we ask that you read and agree to this User Agreement before using them. In this document, we describe your rights and our rights relating to the services we provide – and our responsibilities to each other as we build this community.
Specifically, we want you to feel comfortable with the following terms before you decide to use our website, tools, or other services:
Unlock NYC is not a law firm, or a substitute for an attorney or law firm – if you need legal advice, please contact a lawyer qualified to give advice on legal issues pertaining to housing. While our goal is to keep any information we provide accurate and up-to-date, the law changes rapidly and may be subject to different interpretation by different courts, so we can’t guarantee that this information is accurate and up-to-date, and also can’t guarantee it applies to your situation. That’s why Unlock NYC does not provide any form of legal advice, and absolutely no communication between you and Unlock NYC (including but not limited to: our website, chatbot, social media pages, or direct communication with our team) should be considered legal advice.
Unlock NYC’s website, tools, and social media contain opportunities for users to contribute content. These include but are not limited to online communities (such as our Facebook page) and reporting chatbot.
You agree that when using one of these communication services, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as privacy and publicity) of others; publish, post, upload, distribute, or disseminate any inappropriate, profane, defamatory, infringing, obscene, or unlawful content; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer, or violate any applicable laws or regulations.
Unlock NYC reserves the right to block or otherwise remove user permissions to users who violate these terms or use Unlock NYC tools in a manner inconsistent with their purpose of supporting renters with vouchers to learn about their rights, record phone calls to landlords and brokers, and report unfair or discriminatory treatment.
Unlock NYC reviews contributions, such as reports, made on the site and removes inappropriate content regularly. We have no obligation to monitor communication services, but we reserve the right to review materials and remove any materials at our sole discretion. Our group is not responsible, however, for data sent by our users. We do not provide any guarantees about the information provided on the site.
Unlock NYC may contain links to other sites. While we make our best effort to provide links that we have had positive experiences with and whose information we trust, we do not control or necessarily endorse the third party sites and third party services we link to, and Unlock NYC is not responsible for their contents, accuracy, or security.